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FAQ

1. What payment methods do you accept?

We accept payment via credit/debit cards (Visa, MasterCard, American Express) and other secure online payment methods.

2. How long does shipping take?

We typically process orders within 1-2 business days. Standard shipping takes5-10 business daysdepending on your location. You'll receive tracking information via email once your order ships.

3. Can I track my order?

Yes! You'll receive a tracking number via email once your order ships. You can track your package directly through our website or the carrier's tracking portal.

4. What's your return policy?

We offer a 15-day return policy from the delivery date. Items must be unused and in original packaging.

5. Is my payment information secure?

Absolutely! We use SSL encryption and partner with trusted payment processors to ensure your information remains secure. We never store your credit card details.

6. Are the products on your website authentic?

Yes, we guarantee that all the products on our website are 100% authentic. We source our products directly from authorized distributors and manufacturers.

7. What if my item is damaged during shipping?

In the rare event that your item arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund as soon as possible.